Payment and delivery

The terms of production and shipment of the equipment and spare parts may vary from 3 days till 2 month, depends on the difficulty of the project, but we have the main principles of work, described below. 

Delivery

Shipment along the territory of Ukraine:

Shipment of the large-sized Goods (equipment) along the territory of Ukraine is provided under conditions EXW (Incoterms 2010) from our warehouse: 02099, Kiev, Borispolskaya str. 7.

For the comfort of our clients small-sized Goods and spare parts can be shipped along the territory of Ukraine with the help of express couriers Nova Poshta (the courier is called to our warehouse) or Intime (courier is on the territory). Time of delivery: 2-3 working days.  Delivery and time of delivery by other express couriers can be discussed individually.

Shipment outside of the territory of Ukraine:

Shipment of the large-sized Goods (equipment) outside of the territory of Ukraine is provided under conditions EXW or FCA (Incoterms 2010) from our warehouse: 02099, Kiev, Borispolskaya str. 7.

For the comfort of our clients small-sized Goods and spare parts can be shipped outside the territory of Ukraine with the help of express couriers: TNT Express, TMM Express, DHL.

Staff of our company packs the Goods according to the possible multiply re-loadings and long-term transportation, in order to eliminate the possibility of damages. Loading of equipment/goods/spare parts is provided also by the staff of our company to ensure the safety placement inside of the truck and eliminate possible damages.

Payment

Payment is provided on the account of the company by bank transfer. Company Aton service LTD is the payer of VAT and a profit tax on the common conditions. Conditions of payment are discussed during the deal negotiation with each Customer.

Warranty

Warranty for the goods – 12 month from the moment of start-up, but not more than 18 month from the moment of shipment with the responsibility to repair or change (under our decision) the materials with defects.

Warrantee for the spare parts (agitators, rotary valves, piping, spark-extinguishing systems) – 12 month from the moment of shipment with the responsibility to repair or change (under our decision) the materials with defects.

Warrantee for the spare parts (flexible hoses, filters and rubber techware) is applied only for the factory defects, found out within 5 days from the moment of shipment.

Warrantee is not spread for the malfunction or damages caused by: wrong exploitation of the equipment, not regular maintenance or its absence, normal wear of the materials.