Guarantee service
Guarantee service is a set of measures for prompt response to troubleshooting within the timeframe provided by the warranty for the supplied Aton Service equipment.
The measures include:
- Analyzing the customer’s request, where he describes the problem and its signs.
- Comparison of the information provided with the checklist, which records all the operating parameters of the equipment, planning of the visit and preparation and/or sending of replacement parts or assemblies to the customer.
- If necessary, a visit of specialists to the customer’s site, performing work to eliminate the identified malfunctions.
- Drawing up a certificate of completion with a list of replaced parts or assemblies.
- Analysis of the identified problem and implementation of measures to prevent the recurrence of such cases in the future.
The warranty does not cover the elimination of defects in the supplied equipment caused by the following factors
- unqualified operation or external force (e.g. scratches, dents, other types of deformation),
- unauthorized interference with the equipment design or conditions, change of its operating conditions without the written permission of the manufacturer,
- repairs and other actions on the filtering equipment performed by specialists who have not been trained by the manufacturer,
- damage caused during transportation of the equipment,
- Failure to comply with the operating conditions specified in the “Equipment Operation Manual”,
- force majeure circumstances.
